At Bikini Beach Shop, we want you to love your beachwear as much as we do! If you’re not completely satisfied with your purchase, we’re happy to help with returns or exchanges within 15 days of receiving your order.

Our Return Promise

We stand behind our products with the same confidence we put into designing them. Your satisfaction is our top priority, and we’ve made our returns process as smooth as our seamless swimwear.

How to Return or Exchange

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below to make it easy!
  2. Package Your Items: Return items in their original condition with tags attached. For hygiene reasons, we cannot accept returns on worn or damaged swimwear.
  3. Ship It Back: Send your return package to:
    Bikini Beach Shop Returns
    3187 Saint Francis Way
    Waukesha, WI 53186
    USA
  4. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bikini Beach Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name] in [Size/Color]
– [Reason for return/exchange]

Exchange preference (if applicable):
– [New Product Name] in [Size/Color]

Shipping address for exchange (if different from original order):
[Your Name]
[Your Address]

Please let me know if you need any additional information.

Best regards,
[Your Name]
[Your Email Address]

Refund Information

  • Processing Time: Once we receive your return, please allow 3-5 business days for processing.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • International Returns: Customers are responsible for return shipping costs and any customs fees.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Swimwear with removed tags or hygiene seals
  • Worn or washed items
  • Final sale items (will be clearly marked)

Exchange Policy

We’re happy to exchange any unworn, tagged item for a different size or style within 15 days of delivery. If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Note: For exchanges to a different color or style, please ensure the new item is in stock by checking our website before requesting.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

For any other questions about our returns policy, don’t hesitate to reach out to our friendly customer service team!